I bought my Zenfone 2 about 3 months ago and it had been working perfectly fine. However, on the day before yesterday the phone appeared to lag more than it usually does but I didn't pay much attention to it. Later in the evening I noticed that the battery was not reducing and it remained constantly at 50%, despite me having watched at least an hour of youtube on it.
Later, when I was watching some videos online, the phone suddenly turned off - I thought that was because I had used up all the battery, so I plugged it into the main using the original cable and charger, but the phone would not charge and the little light on the top right of the phone never came on. I could not turn on my phone and all the phone would do was buzzes every few minutes. So since then, I have kept the phone connected to the charger (and it carried on to buzz twice every few minutes). I tried to turn the phone on yesterday morning by long pressing the button on the top of the phone but it would again not turn on at all.
When the phone is being charged, it buzzes every 1 and a half minute regardless of which charger or cable I'm using, and when the phone is not being charged, it doesn't buzz
Someone tried to help and suggested me to do the 3 following things:
1) Hold the power button for 15 minutes then let go and press for another few secs to try to turn the phone on - I did this, and the phone did buzz when i tried to turn it on, but the screen is still off, as well as the small light on the top right
2) hold the volume up + power button for 5 seconds, then release volume up before releasing power button - my phone buzzed after holding both volume up + power button for a few seconds, but still the screen did not come on and neither did the small light.
3) hold the volume down + power button for 5 seconds, then release volume down before releasing power button - nothing happened. The phone didn't even buzz.
I don't really understand why I was asked to do them, but i did them anyway :P
I am currently in the UK and I bought my phone from abroad so I cannot get a warranty fix in the UK.
Please kindly help if you know the the problem is and please give me some advice.
Much appreciated. Thank you.
Later, when I was watching some videos online, the phone suddenly turned off - I thought that was because I had used up all the battery, so I plugged it into the main using the original cable and charger, but the phone would not charge and the little light on the top right of the phone never came on. I could not turn on my phone and all the phone would do was buzzes every few minutes. So since then, I have kept the phone connected to the charger (and it carried on to buzz twice every few minutes). I tried to turn the phone on yesterday morning by long pressing the button on the top of the phone but it would again not turn on at all.
When the phone is being charged, it buzzes every 1 and a half minute regardless of which charger or cable I'm using, and when the phone is not being charged, it doesn't buzz
Someone tried to help and suggested me to do the 3 following things:
1) Hold the power button for 15 minutes then let go and press for another few secs to try to turn the phone on - I did this, and the phone did buzz when i tried to turn it on, but the screen is still off, as well as the small light on the top right
2) hold the volume up + power button for 5 seconds, then release volume up before releasing power button - my phone buzzed after holding both volume up + power button for a few seconds, but still the screen did not come on and neither did the small light.
3) hold the volume down + power button for 5 seconds, then release volume down before releasing power button - nothing happened. The phone didn't even buzz.
I don't really understand why I was asked to do them, but i did them anyway :P
I am currently in the UK and I bought my phone from abroad so I cannot get a warranty fix in the UK.
Please kindly help if you know the the problem is and please give me some advice.
Much appreciated. Thank you.
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